Refund and Cancellation Policy

Contact and effective date

For billing help, contact [email protected]. Last updated: November 3, 2026. This policy applies to paid subscriptions purchased through our hosted checkout. Sandbox transactions do not charge real money.

Billing support and cancellation

You can stop automatic renewal online: sign in at https://redactpdfkit.com/account, select Cancel renewal and confirm. Cancel before the next billing date to stop the next charge. Once cancellation is confirmed, the account page shows that renewal is canceled. Your remaining paid allowance stays available until the current period ends, unless a refund has revoked that allowance. Cancellation alone does not refund an existing payment. If you cannot access your account or cancellation fails, contact [email protected] promptly with your account username and order ID. Do not send passwords, recovery codes, full card numbers or confidential documents.

Refund eligibility

You may request a full refund within seven calendar days after an initial subscription charge or a renewal charge if none of the page allowance for that charged period has been used for successful processing. Submit your request within the seven-day window and stop processing while it is reviewed; we check usage for the affected period. A failed page whose reservation was released does not count as used. Duplicate charges and confirmed billing errors are eligible for correction or refund even if the unused-allowance condition is not met. Outside these conditions, used or partially used periods and unused portions of a period are not ordinarily refundable or prorated, except where applicable law requires otherwise. Statutory rights, including any applicable withdrawal or remedies for defective services, are not restricted by this policy.

How to request a refund

Email [email protected] with the subject Refund request and include your account username, checkout email, plan, charge date, order or receipt ID, and reason. We will review the request and communicate a decision or request necessary missing information within five business days of receiving it. Approved refunds are initiated through Waffo to the original payment method within five business days of approval. The payment provider and your bank determine the final posting time; initiation does not mean the credit will appear immediately. We will notify you of the outcome. Do not send card security codes, passwords or drawings. Refunds for a subscription period revoke its remaining allowance. We will cancel future renewal when granting a full subscription refund unless you explicitly ask to keep renewal. The complete policy is also available at https://redactpdfkit.com/refunds.